Purr-fectly integrated

A Case Study

Client

Dorwest

Working together since

June 2024

Services Provided

  • Systems Integrations

Solutions Integrated

Paws and effect

For over 75 years, Dorwest Herbs has been the UK’s top dog in herbal remedies for cats and dogs. Trusted by pet owners worldwide, Dorwest blends ethical practices with a sustainable approach to pet health. But as their business grew, they needed a retail tech stack as sharp as their herbal expertise to keep their operations running smoothly. The perfect pack assembled; Kubix, Brightpearl and b.solutions. Whilst Kubix supported the re-platforming from legacy tech to Shopify Plus, using native Shopify B2B fully integrated with Brightpearl, we added feature-rich integrations to get tails wagging.

 

Keeping accounting on a short leash

With our Brightpearl | QuickBooks integration, Dorwest has unleashed the power of automated accounting. By syncing revenue, inventory and payments in real-time, they’ve eliminated the tedious admin work that could bog them down. Now they can stay paws-itively focused on growing their numbers without chasing their tails.

 

Fetching global retail excellence

Dorwest’s requirements for a Shopify integration with Brightpearl went beyond the bare bones. Our advanced integration is designed to meet the needs of retailers with more complex requirements – making it an excellent match for Dorwest. From managing B2B operations and syncing prices across channels to order edits and simplifying returns, this integration has given Dorwest the flexibility to scale globally with ease. With their enhanced tech stack, the team has streamlined inventory management, prevented overselling, and kept their operations running efficiently.

“We have had a very stable and dependable integration and I can honestly say the best we’ve ever had (having had multiple systems and integrations prior to Shopify/Brightpearl). So in a world where you can’t have everything, we have the one thing that’s most important – a working product! So thanks to you and your team for their hard work on development and support of that.”

Ben Boughton-White, Operations Director

The tail end

For a company passionate about keeping pets healthy, these integrations have been a treat – seamlessly connecting the dots between retail, finance, and ecommerce operations. Now, Dorwest Herbs is free to chase their next big opportunity while delivering top-quality products with no hiccups (or hairballs).

 

On May 29th, Anthony Herve joined Joseph Brown from Kubix and Ben Boughton-White from Dorwest to unpack exactly how Dorwest nailed their tech stack upgrade. Play the webinar on demand.

 

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