Plush software solutions

A Case Study


Pillow Pets

Working together since

March 2019

Services Provided

  • Systems Integrations

Solutions Integrated

From fun to functional

When a little boy in San Diego flattened out one of his favourite stuffed animals to sleep on one night, it gave Jennifer Telfer an idea; Pillow Pets, a stuffed animal for day and a pillow for night. Now a multi-million-dollar company, Pillow Pets are bringing smiles to millions of children across the United States.


Pillow commerce

CS-Cart Multi-Vendor ecommerce platform was facilitating Pillow Pets’ growing sales volumes across multiple channels. Then in March 2019, Pillow Pets integrated CS-Cart with their new ERP Brightpearl. This ensured that all areas of sales operations were integrated and automated as a first step in optimising Pillow Pets’s tech stack.


Travelling across all states

More and more children wanted Pillow Pets. The company needed to access more retailers, fast, without increasing workload for the Pillow Pets team. With some of the biggest names in retail on offer, SPS Commerce allowed Pillow Pets to take their products to Target, Walmart and Macy’s, to name but a few, with just one single integration partner. The SPS integration with Brightpearl meant that there was now a fully automated end-to-end order workflow process, covering fulfilment and invoicing.

“Within a short period of time, while managing business growth, we’ve dramatically streamlined our sales operations with the help of these excellent software integrations. The team couldn’t have been more helpful and proficient.”

Josh Miller, Pillow Pets

Calculating tax while you sleep

Big Pillow Pet sales means sales tax might keep the team awake at night! That is, until TaxJar was brought into the ecosystem. The team could now accurately and automatically calculate their customers’ sales tax and auto-file their returns. Knowing that this was all in hand gave the team great peace of mind.

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