Carrying complexity, beautifully

A Case Study

Client

Mina Baie

Working together since

September 2024

Services Provided

  • Systems Integrations
  • Bespoke Apps

Solutions Integrated

Built to carry more

Mina Baie is redefining what a diaper bag can be. Built on the belief that utility and beauty should never compete, the brand creates timeless, elevated pieces designed to move effortlessly through motherhood and beyond.

Behind the elegance sits a fast-growing, ambitious business. With demand increasing and new product launches landing regularly, the team needed to evolve their operations without compromising the experience their customers had come to expect.

Moving from a Shopify-led setup to a fully integrated ERP was a significant step. For a small, hands-on team, it required careful planning to ensure the transition matched the standard they hold everything else to.

 

A seamless structure beneath the surface

At the heart of the transformation was Brightpearl, introduced as the operational backbone to bring order, visibility and control across Mina Baie’s growing business.

Financial clarity was built in through the Brightpearl and QuickBooks Online integration, ensuring invoices, payments, stock movements and cost of goods flow cleanly between systems. What had previously required manual handling now moves with precision, giving the team a clear, real-time view of performance.

Alongside this, their existing 3PL setup with Shipping Butler, powered by ShipHero, was carefully reconnected. Orders, inventory updates, goods in and shipment tracking now move fluidly between systems, creating a fulfilment process that feels more effortless from the outside, yet is tightly coordinated behind the scenes.

 

Forward planning, without the guesswork

With demand often outpacing supply, forward planning became just as important as fulfilment. Mina Baie introduced Shopify Forward Allocation to extend availability without overpromising.

By surfacing incoming stock on the storefront, customers can pre-order with confidence, supported by clear delivery timelines. Behind the scenes, stock is automatically allocated the moment it arrives, ensuring commitments are met without manual intervention.

It allows the brand to maintain momentum during peak periods, with orders fulfilled on time and customers kept informed

“We hold ourselves to a high standard on the product side. What we have now means the operation behind it lives up to that too.”

Grace Branton, COO

Tailored, not off the shelf

What makes the setup work, is not any single integration, but how they connect.

Orders come in through Shopify, move into Brightpearl, and are sent to the 3PL for fulfilment. Once shipped, tracking and inventory updates flow back automatically. Financial data is recorded in parallel through QuickBooks Online, so every transaction is accounted for with minimal manual input. For pre-orders, customers can commit early against incoming stock, with allocation handled automatically when it arrives.

The result is a connected stack where every system has a role. Orders, fulfilment, inventory and finance all feed into one another, giving the team visibility and control across the business without additional overhead.

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