Blending tradition with technology

A Case Study

Client

Merz Apothecary / Smallflower.com

Working together since

May 2020

Services Provided

  • Systems Integrations
  • Custom Builds

Solutions Integrated

A big Chicago character

In 1875, Chicago pharmacist Peter Merz opened a small drugstore on the city’s North Side. International customers flocked to Merz Apothecary to attain information, advice, have their formulas mixed and their prescriptions filled. Fast forward 147 years, packages are now shipped to customers’ homes around the world from their pioneering e-commerce site; Smallflower.com.

 

Smooth transitions

The Merz team are dedicated to blending Old World traditions with new technology and within the mix, conscious of maintaining the vision or character of the original Apothecary. In May 2020, they were introduced to b.solutions for the integration of their system set-up with their new ERP, Brightpearl.

While setting up Brightpearl, it was time for this cosy apothecary to hit the world’s largest omnichannel retailer, Walmart Marketplace. With their homeopathic remedies, upscale toiletries and pampering products fully integrated into Walmart, Merz Apothecary’s US sales hit a high.

Thanks to b.solutions integration with QuickBooks Desktop, revenue, inventory and payments were all kept in check and seamlessly automated as product orders rolled in.

 

“We were expertly supported by b.solutions in our system transition. The project delivery was smooth and the resulting infrastructure has brought in new opportunities to our business.”

Anthony Qaiyum, President

New assembly capability

b.solutions also filled a gap with their Assembly app to enable herbal tea sets to be assembled on demand, putting Merz in complete control of making sure their customers were able to order their treasured infusions as and when they needed.   

The transition was complete but the story is by no means finished for this well-blended apothecary. Merz Apothecary and smallflower.com will continue to embrace new technology to the advantage of their customers and suppliers alike.